Design for healthcare
An agentic-AI based healthcare experience
for the medical professionals
Design Process
IDF Design Thinking
The five-step design thinking process is a human-centered approach to problem-solving. It involves five phases: Empathize, Define, Ideate, Prototype, and Test with users to refine the final solution.
Design philosophy
Users' need, tech endorsement and business viability.
I believe in a design that resonates with users' priorities, one that engages not only at the level of functionality but also at the level of emotion. A design endorsed by the latest technologies, one that fits within the current market dynamics and is resilient enough to withstand upcoming market shifts and triggers.
01
Empathize
Insights from real users
interviewed three doctors and found some amazing insights into the challenges they face.
Dr. Priya Singh
Insights
01
"We feel overwhelmed by paperwork, from patient records to insurance"
This administrative burden is seen as a necessity, but it consumes a significant portion of our day, leaving them with less time for meaningful interactions with their patients.
01
"Staying compliant with ever-changing regulations is a huge source of stress"
Rules, documentation are always being updated, forcing us to constantly re-learn procedures and adapt their workflows. This constant change is mentally exhausting and adds a lot of pressure.
03
"Existing software requires excessive clicks and manual data entry"
Many doctors are forced to use outdated, clunky EHR systems that are not intuitive. Instead of helping, this poor technology adds to their frustration and increases the risk of errors, making their jobs even harder.
Dr. Rohan Patel
Insights
01
"I can never truly relax, and the stress is constant"
Making life-or-death decisions while also handling a huge amount of administrative work.
02
"I'm constantly "on" : working long hours, being on call, and doing paperwork after hours"
My job makes a work-life balance feel impossible. I'm constantly "on"—working long hours, being on call, and doing paperwork after hours. There's just no time for my family or myself, and it's leading to burnout.
03
"Sometimes we feel emotionally detached"
Dealing with constant illness and loss is emotionally draining. Over time, it can lead to emotional fatigue, making us feel detached.
Dr Anika Sharma
Insights
01
"Back-to-back schedule leaves little time to properly communicate with patients"
Doctors feel rushed when explaining procedures, answering questions, or discussing follow-up care. This lack of time can lead to patient dissatisfaction, and need for additional, time-consuming follow-up calls.
02
"With no time to pause, doctors are more prone to making errors during the booking"
Rushed scheduling leads to double-bookings, misplaced appointments, and incomplete information, causing disruptions and added administrative work to correct.
03
"A jam-packed schedule makes it impossible to allocate extra time"
Because doctors are forced to handle every case within a strict time slot, the quality of care can be compromised. This leads them to rush through diagnoses and treatment plans, resulting in feelings of guilt and professional dissatisfaction.
03
Challenges Persist: Complexity, Cost, and Burnout
01
Steep learning curves and IT struggles
These systems are too comprehensive, which means they can be difficult to learn. For doctors and staff in smaller practices, who may not have dedicated IT support, this is a major barrier. They may feel overwhelmed and unprepared, even after initial training.
02
Technology distracting from patient care
When a doctor is struggling to navigate a complex interface, their attention is pulled away from the patient in front of them. The focus shifts from patient care to software, which can compromise the quality of the visit and make the doctor-patient interaction feel less personal and empathetic. This is a primary source of distraction and dissatisfaction for doctors.
03
Click fatigue
The interfaces of these systems are overloaded with information, which leads to "click fatigue." We have to click through so many screens just to do simple tasks. Instead of helping, it just adds to our workload and makes our jobs more frustrating.
